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What is a Peerio Master Password?

Peerio encrypts your messages and files with a five-word Master Password that is randomly generated by your device when you sign up. On iOS and Android you can find it in Peerio's security screen. On Windows, Mac or Linux you can find it in Peerio's preferences. Your Master Password is never sent over the internet or to Peerio's server, so it's very important to keep it safe by writing it down in a secure location or using a password manager.

Entering five words every time you want to log in can be a hassle, especially on a touchscreen! To log in faster you can use your own device-specific password or PIN. If you don't want to use a device password, (for example if you want to check your messages on a friend's laptop) you can skip this when logging in to an existing account.

In normal day-to-day use you only need your device password (PIN on mobile). To log in for the first time on a new device you'll need your Master Password.

 

Mobile

When you sign up for Peerio or use your account on a new device, Peerio will prompt you to select a PIN. This PIN will only work on this phone.

 

Log in to Peerio on another device

1. On your existing phone open the side menu  in Peerio and tap Security.

2. Tap the Show Master Password button.

3. Enter your PIN.

4. Your Master Password will be displayed.

5. Use your Master Password to log in for the first time on the other device.

 

Change your PIN

1. Open the side menu  in Peerio and tap Security.

2. Tap the New PIN button.

3. First confirm your old PIN, then select a new PIN.

 

Forgot your PIN? 

If you forget your PIN, you can log in with your Master Password.

 

Reset your PIN

1. Make sure you have your Master Password.

2. Delete the Peerio app then reinstall it from the app store.

3. You will be prompted to select a PIN when you log in with your Master Password.

 

Desktop

When you sign up for Peerio or use your account on a new device, Peerio will prompt you to select a device password. This password will only work on this device.

 

Log in to Peerio on another device

1. On your existing computer open Preferences from the menu in the bottom left corner of Peerio.

2. Confirm your current device password (or enter your Master Password) and click Unlock.

3. Click Show Master Password on the right of the dialog.

4. Your Master Password will be displayed.

5. Use your Master Password to log in for the first time on the other device.

 

Forgot your device password? 

If you forget your device password, you can log in with your Master Password and use it to set a new device password.

 

Change or reset your device password

1. Open Preferences from the menu in the bottom left corner of Peerio.

2. Confirm your current device password (or enter your Master Password) and click Unlock.

3. Enter a new device password and click the Set password button.

 

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