Support Center

Law Enforcement Guidelines

These guidelines are for law enforcement officials seeking user records from Technologies Peerio, Inc. (“Peerio”), and for Peerio users who want to know more about our policies for dealing with law enforcement and other government requests for information. More general information about Peerio’s terms and policies are available in our Terms of Use and Privacy Policy.

What is Peerio?

Peerio is a secure communications and productivity suite that allows users to send, receive, upload, download, and store encrypted messages and files. More information about Peerio’s features and technology can be found on our website, or in our support center.

 

Information Stored by Peerio 

Peerio collects and stores non-public user information in accordance with our Terms of Use and Privacy Policy. Please refer to these documents for specific information on the data we collect from and about users.

The information we have may not be the information of a real person, for example, if the user has created a fake account. Peerio does not require real-name use or identity authentication.

Contents of deleted accounts will only be available for a maximum of 24 hours after account deletion. After this time period, all non-shared data from a user’s account is removed from Peerio.

 

Peerio Cannot Access The Contents of Users’ Communications 

Peerio users’ communications are encrypted end-to-end, with individual users being the sole owners of their private encryption keys. For this reason, Peerio is unable to decrypt or unscramble the content of users’ communications or files.

 

Requests for Peerio Account Information

Requests for user account information from Canadian law enforcement should be directed to Technologies Peerio, Inc. in Montreal, Quebec. Peerio responds to valid legal process issued in compliance with Canadian law.

 

Private Information Requires a Subpoena or Court Order

Non-public information about Peerio users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process.

 

Will Peerio Notify Users of Requests for Account Information? 

Yes. Peerio respects users’ rights and privacy and will notify our users about requests for their information prior to disclosure, as well as provide them with copies of the legal process underlying those requests. This sort of notice is necessary so that affected users have the chance, if they wish, to challenge those requests.

 

What Details Must Be Included in Account Information Requests?

When requesting user account information, please include:

  • The Peerio username of the subject in question.
  • Details about what specific information is requested and its relationship to your investigation.
  • A valid official email address (e.g., name@agency.gov) so we may get back in touch with you upon receipt of your legal process.
  • Requests must be made on law enforcement letterhead.
  • We do not accept legal process by email.
  • Requests must be submitted by mail. Our contact information can be found below.

 

Production Records and Authentication

Unless otherwise agreed upon, we provide responsive records in electronic format and believe that any records produced in response to a valid law enforcement request are self-authenticating. If you require a declaration, please explicitly note that in your request

Contact information

Our mailing address is:

Peerio Technologies, Inc.
1280 Sherbrooke West
Suite 1230
Montreal, QC H3G 0R1
Canada

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