Support Center

What data does Peerio collect from me?

For messaging and file storage functionality Peerio collects the information you provide in sign-up, give as points of contact, and metadata needed to deliver communications. This may include e-mail address, phone number, your username in Peerio, contacts you invite to Peerio, your IP address, the time and date that messages were sent, the size of uploaded files, and the sender and recipient(s) of messages.

We do not, and cannot access the contents of any of your messages or files (including message subjects and file names) as they encrypted locally on your device before being transmitted to our servers.

Peerio's privacy policy is available on github. Our terms of service can be viewed here.

If you agree to share anonymised usage data Peerio will also collect the following information to help improve the application and for research including research into making security more accessible.

Logins

- How often does a user login
- Average logins per day
- Average logins per week
- How long does user stay logged in
- How many unique users login per day 
- How many unique users login per week
- How many unique users login per month

Messages

- How many messages does user send in a session
- How many messages does user send to self
- How many messages does user send to groups vs 1-on-1
- What percentage of messages have a file attached
- What percentage of messages have more than one file attached
- Average length of time between messages in a conversation
- Average number of messages in a conversation
- Average number of conversations in an account
- Where does a user start a conversation (through the new message button at the top? the compose message button in the messages tab? through contacts tab)

Files

- What is the average file size
- What is the average number of files per user
- What is the average number of files received from another user?
- What is the average number of files a user has uploaded
- What is the average total account data usage for free, paid, and team accounts

Contacts

- How many invitations are sent via email
- How many invitations are sent via SMS
- How many user requests/lookups are by email
- How many user requests/lookups are by SMS
- How many user requests/lookups are by username
- Average number of contacts per account
- Interconnectedness of contacts (how many contacts have at least two shared contacts with the user, where one is the user's own account)

Sign up

- How long does the user take in each step of sign-up
- How long does the entire sign-up process take
- How many times does a user request a new passphrase?
- How quickly does a user enter the passphrase confirmation in signup? (e.g. are they c+p'ing or manually entering?)
- Time taken to enter passphrase (if Passcode not set)
- How often does the user open the side menu
- How often does the user open the side menu and take no action (close without tapping a button)
- How often does a user abandon the signup process
- At what points are users abandoning the signup process
- User region

Client

- Track client version of users who have logged in past minute + past day + past week

Account

- Percent of users using a specific language
- Percent of users with 2FA enabled
- Percent of users with press enter to send (persistent)

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