I lost my Account Key, what can I do?

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3 comments

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    Haim Cohen

    So I lost it, now what?

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    Simon Miguel C James

    will this is odd, cause I rebooted my machine and the pass phrase I wrote down (AND emailed to myself as backup) is not being accepted.

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    Skylar Nagao

    Hi Simon,

    Can you tell us a bit more about the issue you're having? Are you receiving an error message? Please feel free to message support@peerio.com to get more private assistance.

    Also, we strongly recommend against keeping your passphrase stored online in plaintext (e.g. emails, un-encrypted cloud storage services, etc), as these locations are significantly more vulnerable than your desktop or an encrypted solution.

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